Help Center

At Pink Sapphire Co., our goal is to process orders efficiently for fast delivery. Gifts are immediately prepared once an order has been received and will be shipped out within approximately three (3) to five (5) days.

All items are customized by hand and may have imperfections. Although we are thorough and detail-oriented, there may be inconsistencies based on the creative nature of our work and each final product may appear slightly different than the next.

*Note: If you have a specific request regarding customization or personalization (e.g., font style, placement of embellishment(s), placement/alignment of text), please be sure to include a detailed note in the 'Notes' section on our website prior to checking out. At Pink Sapphire Co., we always review each order we receive on our website thoroughly prior to processing, including any notes that are included to ensure that we prepare your order exactly how you would like it. 

At Pink Sapphire Co., we take great pride in selecting and customizing only the highest quality products. If, for some reason, you order arrives damaged or there was an error with your personalization request, please notify us within 48 hours of receipt to info@pinksapphire.co, with photos (e.g., of the damaged product(s), the error made with your personalization request), and we will be happy to provide a replacement.

*Note: if you have ordered an acrylic keepsake box and there was an issue with your final product, please notify us within 48 hours of receipt to info@pinksapphire.co, with photos of the damage or error, and we will be happy to provide you with a replacement. Upon receipt of your photos and confirmation that there is in fact damage/error(s), we will send you return shipping labels electronically to safely return the original acrylic keepsake box to our mailing address. Upon receipt of the original keepsake box, we will then ship out your new, revised acrylic keepsake box order. 

At Pink Sapphire Co., our goal is to process orders efficiently for fast delivery. Gifts are immediately prepared once an order has been received and, therefore, cannot be changed or cancelled. All sales are final.

*Note: If you have a specific request regarding customization or personalization (e.g., font style, placement of embellishment(s), placement/alignment of text), please be sure to include a detailed note in the 'Notes' section on our website prior to checking out. At Pink Sapphire Co., we always review each order we receive on our website thoroughly prior to processing, including any notes that are included to ensure that we prepare your order exactly how you would like it. 

We currently ship to Canada, the USA and Europe. If you live outside of these countries, please contact us at info@pinksapphire.co for a custom shipping quote and to confirm that we are able to ship to your location prior to placing an order.

Once your order is ready for delivery, you will receive an email, which will include a tracking number to follow your package on its journey to you.

Pink Sapphire Co. reserves the right to make substitutions of equal or greater value as required to ensure the timely delivery of your gift package. Our intention is to always send gifts exactly as shown. However, there may be situations beyond our control where this is not possible. For example, a supplier may discontinue a product or change packaging without notifying us. Please rest assured that our goal is to exceed your expectations and build a long-term relationship with you.

From time to time, we attempt delivery and the gift is undeliverable. This can occur if the item is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, and/or it was deemed not safe to be left. 

If a gift is undeliverable, it is returned to our office and the sender will be notified at the phone number and/or email address provided when the order was placed.

For delivery to be attempted a second time, a second delivery fee will be applied, since a second delivery attempt will be made.

Please note that the original delivery charge will not be refunded since the original delivery attempt was made.

If we are unable to make arrangements for re-delivery within 30 days of the return, the gift will be considered abandoned.