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Depending on availability and whether an item is currently in stock, orders will be completed within approximately one (1) to two (2) weeks, but often sooner than that.

Please refer to the description of a particular product for whether an item is currently available for pre-order. This will be clearly stated in the product title (e.g., 'Luxe Acrylic Keepsake Box (PRE-ORDER*)). In the product description for a pre-ordered product, there will be an expected date of arrival next to the corresponding asterisk. 

All items are customized by hand and may have imperfections. Although we are thorough and detail-oriented, there may be inconsistencies based on the creative nature of our work and each final product may appear slightly different than the next.

Note: If you have a specific request regarding customization or personalization (e.g., font style, placement of embellishment(s), placement/alignment of text), please be sure to include a detailed note in the 'Notes' section on our website prior to checking out. At Pink Sapphire Co., we always review each order we receive on our website thoroughly prior to processing, including any notes that are included by the customer, to ensure that we prepare your order exactly how you would like it. 

At Pink Sapphire Co., we take great pride in selecting and customizing only the highest quality products. If, for some reason, your order arrives damaged or there was an error with your personalization request, please notify us within 24 hours of receipt to info@pinksapphire.co with photos (e.g., of the damaged product(s), the error made with your personalization request) and return the damaged product(s). Once the damaged product(s) has been received, we will be happy to provide a replacement, free of charge.

Note: if you have ordered an acrylic keepsake box and there was an issue with your final product, please notify us within 24 hours of receipt to info@pinksapphire.co with photos of the damage or error, and we will be happy to provide you with a replacement, once the keepsake box has been returned. Upon receipt of photos and confirmation that there is in fact damage/error(s), we will send you return shipping labels electronically to safely return the original acrylic keepsake box to our mailing address. Upon receipt of the original keepsake box, we will then ship out your new, revised acrylic keepsake box order. 

The 'FIRSTPURCHASE' discount code applies to all products on the website, except for those found in the 'Sale', 'Party & Event Decor' and 'Holiday' Collections, as well as all handmade acrylic pieces, including the following items:

1. Godchild Keepsake Gift

2. 'Will you be my Godparents?' Keepsake Gift

3. Acrylic Cake Topper with Mini Floral Bouquet

4. 'Hello Little One' Acrylic Birth Announcement with Mini Floral Bouquet

5. 'Baby' Acrylic Birth Announcement with Mini Floral Bouquet

6. 'I'm Here' Acrylic Birth Announcement

At Pink Sapphire Co., our goal is to process orders efficiently for fast delivery. Orders cannot be changed or cancelled. All sales are final.

Note: If you have a specific request regarding customization or personalization (e.g., font style, placement of embellishment(s), placement/alignment of text), please be sure to include a detailed note in the 'Notes' section on our website prior to checking out. At Pink Sapphire Co., we always review each order we receive on our website thoroughly prior to processing, including any notes that are included to ensure that we prepare your order exactly how you would like it. 

We currently ship within Canada, the USA and Europe. If you live outside of these countries, please contact us at info@pinksapphire.co for a custom shipping quote and to confirm that we are able to ship to your location prior to placing an order.

Once your order is ready for delivery, you will receive an email or text message, depending on the selection made at checkout, which will include tracking information.